• General IT knowledge or any general experience working in an IT environment
  • General (sales level) experience on corresponding Microsoft on-premises products, such as Exchange Server, SharePoint, Office Professional, AD RMS and others
  • Experience addressing business/legal/security requirements for IT

Course Outline

Module 1: Cloud Concepts

  • Principles of cloud computing
  • Microsoft cloud services
  • Migrating to cloud services
Lab : Cloud Fundamentals
  • Determine the appropriate cloud model (paper-based lab)

Module 2: Core Microsoft 365 Services

  • Microsoft 365 core services
  • Microsoft on-premise services and cloud services in Microsoft 365
  • Unified endpoint management in Microsoft 365
  • Teamwork in Microsoft 365
Lab : Enabling and configuring a Microsoft 365 tenant
  • Activating and configuring a Microsoft 365 tenant
  • Exploring the Microsoft 365 user and admin portal
  • Configuring new user and group accounts

Module 3: Security, Compliance, Privacy and Trust in Microsoft 365

  • Organizational Security Fundamentals
  • Security features in Microsoft 365
  • Identity and Access Management
  • Device and data protection in Microsoft 365
  • Compliance in Microsoft 365
Lab : Security in Microsoft 365
  • Managing users and devices in Azure Active Directory
  • Evaluate Identity Protection
  • Explore tools for compliance

Module 4: Microsoft 365 pricing and support

  • Microsoft 365 Subscriptions, licenses, and billing
  • Support in Microsoft 365
Lab : Managing subscriptions, licensing and support in M365
  • Explore interfaces for billing and subscriptions
  • Add trial licenses to the tenant
  • Review support options


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